Main Tasks

• Assure timely and accurate input of complaint reports into the company’s database for complaint processing
• Follow defined procedures for the assignment, tracking and controlling of investigations and handling of complaints per all applicable regulations
• Support complaint investigation and vigilance activities by retrieving relevant information on complaints’ related events
• Prepare ad-hoc clinic investigation reports on customer complaints upon request
• Support improvements of existing quality systems and procedures as well as prepare incidents reports to National Competent Authorities

Requirements

• University/FH degree and/or experience in a medical or technical discipline
• Professional experience in the field of Quality Management or Post-Market Surveillance is a plus
• MS Office proficiency and good computer skills in general
• Excellent communication skills in written and spoken English; German skills are an advantage
• Team-oriented personality with profound organizational skills, analytical thinking and attention to detail

Salary will be determined based on professional experience; the formal minimum salary according to Collective Bargaining Agreement is EUR 36,154.72

We offer a challenging opportunity in a multinational work environment with English as our company language. We look forward to receiving your application at jobs.medel.com