Jenbacher Type 6 Specialist (m/f/d)

In this role, you will be part of a newly established team to solve critical Type 6 issues in the field. This initiative has high visibility and is very critical to ensure business success. Responsibilities overlook the complete resolution cycle, from case creation till engines are back in operation, including all metrics.

What INNIO offers you: 

• An innovative and international working environment
• Flexible working time model (depending on position and role)
• Health We Care Program – including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport – station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• Create and maintain relationships with internal and external key decision makers 
• take leadership of issues and get them resolved in an independent work environment
• Leadership and development of Type 6 unplanned cases and Type 6 fleet program cases (dashboard (KPI’s) / tracking)
• Provide regular status updates regarding Type 6 fleet performance and engine availability (report out) to (senior) leadership
• Drive worldwide processing of Type 6 unplanned cases and Type 6 fleet program cases (act as main point of contact)
• Lead independent and early identification of potential Type 6 issues of our installed base (=fleet)
• Cooperation with internal stakeholders (e.g. Engineering, Sourcing, etc.) as well as Suppliers to ensure cost refunding (vendor recovery)
• Keeping records in fleet program database up-to-date in order to ensure dashboard accuracy
• Monitor and support the Type 6 part, tool and technician availability
• Coordinate 24/7 support and lead effective internal escalations
• Proactively supporting root cause analysis (RCAs) 
• Roll out and maintain Standard Labor Times
• Execution of Concessions

Your Profile:

• Technical background (electrical / mechanical apprenticeship or HTL), additional commercial degree is beneficial (e.g. Bachelor in the field of BA)
• Strong experience in project management
• Strong continuous improvement and change management skills
• Multi Task manage multiple projects simultaneously and ability to establish priorities and initiate problem solving techniques in a very dynamic environment
• Hands on mentality and open mind-set
• Team player and highly reliable with a high Say-Do ratio
• Strong customer focus / experience, troubleshooting and influencing skills
• Experience with Jenbacher product range and ERP systems appreciated
• Relevant industry experience, preferably in Services is a plus
• Fluent in English and German (negotiation level), strong communicator
• A valid work permit for Austria is a prerequisite for this position (Non-EU citizens: please attach the work permit to the application)