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Junior Jenbacher Unplanned Case Specialist (m/f/d)

Bezirk Schwaz | Anzeigen-ID: 2399248
Dieses Jobangebot ist vor 96 Tagen ausgelaufen

In this newly established role, you will be responsible for the Costumer Service Agreement (CSA) unplanned case execution. This role has a high visibility and is critical to ensure business success. Main goals are the increase of vendor recovery, ensure a correct cost booking, report field issues into the business (issue screening meeting).

Your Responsibilities:

  • Worldwide processing of planned and unplanned cases and development of related processes
  • Cooperation with internal stakeholders (e.g. Engineering, Sourcing, etc.) as well as Suppliers to ensure cost refunding (vendor recovery)
  • Independent and early identification of potential issues of our installed base as well as present findings to cross-functional review boards
  • Keeping records database up-to-date to ensure dashboard accuracy
  • Accurate interpretation of contracts for legitimacy
  • Closely liaise with regional teams
  • Request and support root cause analysis (RCA’s) out of CSA unplanned field issues 
  • Contract management
  • Lessons learned implementation
  • Independent and early identification of potential unplanned issues of our installed base (=fleet)
Your Profile:
  • Technical background (electrical / mechanical apprenticeship or HTL), additional commercial degree is beneficial (e.g. Bachelor in the field of BA)
  • Experience in project management
  • Experience with Jenbacher Product Range preferred
  • Fluent in English and German (negotiation level) 
  • Multi Task manage multiple projects simultaneously / Hands on mentality
  • Team player and highly reliable with a high Say-Do ratio
  • Strong customer focus / experience and open mind-set
  • A valid work permit for Austria is a prerequisite for this position (Non-EU citizens: please attach the work permit to the application)  
  • Ability to work in a fast paced/dynamic environment and to work on multiple tasks simultaneously 
  • Experience with Jenbacher product range and ERP systems appreciated (preferred)
  • Relevant industry experience, preferably in Services (preferred)
  • Quantitative and analytical skills (preferred)

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 2.644,20 gross per month (x 14) and an overpayment depending on your qualifications and experience

Banding: PB

Arbeitsort Bezirk Schwaz
Kategorie Elektrotechnik, Energietechnik
Aktivierungsdatum 11.03.2020
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Kontakt

INNIO Jenbacher

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