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Technical Support Technologist - Jenbacher Engines, RUSSIAN SPEAKER (m/f/d)

Bezirk Schwaz | Anzeigen-ID: 2407760
Dieses Jobangebot wurde vor 28 Tagen veröffentlicht

INNIO Jenbacher supports its worldwide located products during the whole service life. This role works with Service / Channel Partners in the resolution of technical questions (reactive) and identifies via Software tools early indications of upcoming potential issues. The Technical Support (m/f/d) works with the worldwide located customers – mainly remotely – to resolve any technical question or issue until final resolution.

Essential Responsibilities:

  • Technical Support with high issue resolution capabilities for our field technicians, Channel Partners and customers in Russia
  • Remote & on-site trouble shooting and problem analysis for Jenbacher installations worldwide
  • Detailed site and issue analysis
  • Leverage Remote Monitoring & Diagnostics tools (APM – myPlant) to drive proactive interventions
  • Cross functional collaboration to resolve technical issues
  • Flexibility & willingness to support additional tasks related to Service in alignment with business priorities

Qualification / Requirements:

  • Fluent in Russian, English (oral & written) is a must and preferably also in German
  • Location of job is either Moscow (Russia), Jenbach (Austria), Vienna (Austria), Dossobuono (Italy) or Alblasserdam (the Netherlands)
  • Educational & professional background in electrical and/or mechanical engineering, degree of higher technical education (HTL), bachelor’s in engineering from an accredited university or college
  • Very good practical field experience on reciprocating engines (preferably on Jenbacher engines)
  • Knowledge on controls systems
  • Strong analytical skills
  • IT-Knowledge (operating systems, network basics, etc.) and MS office knowledge
  • Strong customer focus and communication skills (with external and internal customer)
  • Sense of urgency for customer issues
  • Ability to priorities tasks & to cope with difficult situations
  • Team player with strong focus on achieving results
  • Self-motivate, able to work remotely
  • Willingness to travel worldwide (app.30%)

The standard labor law regulations apply to individual country.

The base pay in Austria (Jenbach / Vienna) is composed of the amount according to the Austrian collective agreement which is at least EUR 2.644,20 gross per month (x 14) and an overpayment depending on your qualifications and experience.

Arbeitsort Bezirk Schwaz
Kategorie Elektrotechnik, Energietechnik
Aktivierungsdatum 06.07.2020
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INNIO Jenbacher

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